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Privacy policy
Last updated: [08.10.2024]
1. Introduction
At The Tribe Alpaca Retreat, your privacy is of utmost importance to us. We are committed to complying with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and other applicable laws regarding the protection of personal data. This privacy policy explains how we collect, use, and safeguard your personal data when you visit our website www.thetribealpacaretreat.ro and when you use our services.
2. Data Controller
The data controller responsible for your personal data is:
Cooltiv Hospitality SRL
Address: Muncii Street, no 2, 030492, Bucharest, Romania
Email: contact@thetribealpacaretreat.ro
Phone: +40 722 825 105
3. What personal data do we collect?
We may collect and process the following types of personal data:
Name and surname
Email address
Phone number
Billing and/or shipping address
Payment method information (without storing card details)
Data regarding your site usage (e.g., IP address, browsing data)
4. How do we collect your data?
We collect your personal data in the following ways:
When you fill out a form on our website
When you contact us via email or phone
When you make a booking or purchase
Through cookies and similar technologies
5. Purposes of processing your data
The personal data we collect is used for the following purposes:
Processing bookings and payments
Communicating with our customers
Sending offers, promotions, and other commercial information (with your consent)
Improving your experience on the website
Complying with legal and tax obligations
6. Online Payment Processing
To offer you the option of online payment, we use the NETOPIA PAYMENTS processing platform.When you choose to pay online, you will be redirected to the NETOPIA PAYMENTS platform, where certain personal data will be required depending on the payment method selected — for example, card details (card number, cardholder’s name, expiration date, and the security code on the back of the card). This data is used strictly for processing the payment via the NETOPIA PAYMENTS platform and is not shared with us.
In certain cases, we may send some information directly to the NETOPIA PAYMENTS platform regarding the transaction, specifically: the transaction amount, phone number, and email address (if these are provided in the customer's account).
To ensure transaction tracking and payment settlement, NETOPIA PAYMENTS provides us with reports regarding the payments we receive. These reports may include personal data of the payers (name, surname, email, phone number, billing address). NETOPIA PAYMENTS transmits this data to us as part of their payment processing services.
In the event of issues specifically related to the processing of your payment, you may be contacted directly by NETOPIA PAYMENTS representatives to resolve them.
The NETOPIA PAYMENTS platform processes your personal data as an independent controller for online payment processing. You can find more details about their policy regarding the processing of your personal data collected for payment processing here:https://netopia-payments.com/nota-de-informare-gdpr-platitori/
7. Legal basis for processing your data
We process your personal data based on the following legal grounds:
Execution of a contract (e.g., processing a booking or purchase)
Your consent (for sending commercial offers)
Legal obligations (e.g., tax obligations)
8. Your rights under GDPR
Under GDPR, you have the following rights regarding your personal data:
Right of access: You can request information about the personal data we hold about you.
Right to rectification: You can request the correction of inaccurate or incomplete personal data.
Right to erasure: You can request the deletion of your personal data under certain conditions.
Right to restrict processing: You can request the limitation of processing your personal data in specific situations.
Right to data portability: You can request the transfer of your data to another data controller.
Right to object to processing: You can object to the processing of your personal data, including for direct marketing purposes.
To exercise any of these rights, you can contact us at contact@thetribealpacaretreat.ro
9. Sharing your data with third parties
Your personal data may be shared with:
Service providers who assist us in running our website and business (e.g., hosting, marketing)
Public authorities if required by law
Netopia Payments, to facilitate financial transactions
We ensure that all third parties with access to your personal data comply with GDPR and protect your data accordingly.
10. Data security
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. These measures include data encryption, firewalls, and access controls.
11. Data retention period
Your personal data will be retained for as long as necessary to fulfill the purposes for which it was collected, including for legal, tax, and accounting purposes. After this period, your data will be deleted or anonymized.
12. Changes to this privacy policy
We reserve the right to update this privacy policy at any time. Any changes will be posted on this page, and for significant changes, we will notify you by email or other appropriate means.
13. Contact
If you have any questions or requests regarding this privacy policy, please contact us at:
Email: contact@thetribealpacaretreat.ro
Phone: +40 722 825 105
Address: Muncii Street, no 2, 030492 Bucharest, Romania
